Shipping policy

DELIVERY & RETURNS

Shipment of the order 

It is reminded that the order will only be dispatched once the method of payment has been verified and the Customer's credit card has been authorised to be debited.

The order will be processed within 2-3 working days and a maximum of thirty (30) days from the day following the day on which the Customer placed the order, subject to full payment of the price. 

Once the order has been prepared, it will be sent to the postal address provided by the Customer as the delivery address when placing the order, it being specified that the address may not be a post office box, a poste restante, a non-fixed address or domicile (i.e. and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed place of residence) or a collective place where an individual address cannot be clearly and durably attributed to a physical person

The Products are delivered to the Customer according to the mode selected, within the deadlines indicated by the Seller when ordering and, in any event, within 30 days of confirmation of the order. If the Products are not available within the time indicated, the Seller will inform the Customer using the contact details provided during the ordering process in order to allow him to cancel the order if he wishes.

If the Products are not available in the quantity ordered, the Seller will inform the Customer using the contact details provided during the ordering process and will offer to receive the quantity available only, to cancel the order for the surplus or to cancel the whole order

The delivery of orders is entrusted to transport providers, chosen by the Seller. The Customer hereby agrees to receive information on the delivery of the Products directly from these service providers.

As the delivery is carried out by a third party service provider, the Customer is informed that The Seller cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the Customer or to the unforeseeable or insurmountable act of a third party to the contract or to an event of force majeure.

The Products purchased will be delivered within the following average times: 2 to 5 working days from dispatch for France, up to 3 weeks depending on the country/region.

Delivery is made when the Products have been delivered to the address selected during the ordering process. If no one is available at the address to take delivery, reasonable steps will be taken to attempt to effect delivery. To do this, the Customer agrees to receive information on the rearrangement of the delivery of the Products from the transport provider. If the Customer does not rearrange delivery or collect the Products within the time allowed, the Seller will contact the Customer for further instructions and may charge the Customer storage costs and redelivery costs at the then current rate.

It is the Customer's responsibility to check immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) shipped, as well as the condition of the packaging.

In the event of delay, breakage or shortage, the Customer must express complete and precise reservations on the delivery slip upon receipt. In any event, the Customer may only take recourse against the carrier to whom he must express his reservations. Any reservations must be confirmed by registered letter to the carrier within three (3) days of receipt.

Any such reservations must also be notified to the following address: client@anomaliaparis.com

If the order or the missing Product(s) has not been delivered after the stated delivery date, for any reason other than force majeure, the Customer should write to Anomalia Paris at client@anomaliaparis.com

If the delivery is not carried out within a reasonable additional period, the Customer may cancel the contract by exercising his right of withdrawal, as described in Article 5.

It is recalled that, pursuant to Article L. 216-3 of the French Consumer Code, any risk of loss or damage to the Products is transferred to the Customer at the time when the latter or a third party designated by him, and other than the carrier proposed by the professional, takes physical possession of these Products.

Right of withdrawal

In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a right of withdrawal within 14 days of receipt or collection of the Product by the Customer.

To exercise this right of withdrawal, the Customer must inform the Seller of his decision to withdraw by a clear and written statement sent no later than the 14thday following receipt or withdrawal of the Product. The Customer may use the model withdrawal form in appendix 1 attached, without the use of this model being mandatory. The Customer must also return the Product to the Seller accompanied by a copy of the order confirmation (received by e-mail after the purchase) within 14 days of the communication of his decision to withdraw, the return costs being on client fee.

If the price of the Product has already been paid, including the standard delivery costs, the Seller undertakes to reimburse the Customer no later than 14 days after receipt of the declaration of withdrawal, subject to the return of the Product concerned. If the Product is not returned within this period, the Seller may defer reimbursement until the Product is recovered or until the Customer provides proof of shipment of the Product, the date chosen being that of the first of these events. .

In the event of partial return of Products, only the price of the returned Products will be reimbursed by the Seller and not the delivery costs, insofar as the Customer has benefited from the delivery service for the Products kept and that the delivery rates do not do not change according to the volume ordered.

The return of the Product within the framework of the exercise of the right of withdrawal is carried out in accordance with article 10 of the Conditions.

Return of Products

The Customer wishing to return a Product as part of a replacement or a refund (according to the terms provided for in the Conditions) may contact the Seller using the following contact details: client@anomaliaparis.com.

The Products must be returned in their original packaging but, if this is not possible, the Customer must pack them carefully for transport. The Products must be sent to the following address:

-          For Customers located in metropolitan France (including Corsica) or in another country of the European Economic Area and the UK: TRY MERRY, 1125 boulevard Napoléon III 06230 Villefranche-sur-Mer.

In the event of depreciation of a returned Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product, namely manipulations similar to those which can be carried out during a purchase in store, the Seller is entitled to make a deduction from the refund of the price as compensation.

The return of the Products is carried out at the Customer's expense by any means (Colissimo, DHL, Chronopost or any other postal service) with obligatory notice of receipt.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to exercise your right of withdrawal)

For the attention of:

Postal address:

E-mail:

Telephone:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the property (*) below:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

Date :

(*) Strike out the useless mention.